요주의 인물 걸러내기..'미꾸라지 한 마리가 물 흐려'_리더는 똑똑해야 image

권력 생리 간파하기..양날의 칼_‘짜릿한 권력맛 못 잊는 사람 많아’ image

'검토의 함정' 알아채기..검토는 신뢰도 50%_'반대로, 유보적인 상황에서 활용하기도' image

가장 중요한 일 하기..우선순위 정하고 선택과 집중_'타깃 하나하나 넘겨' image

튕기기..상대 마음가짐 새롭게 만들어 _ ‘더 나은 안 들고 오기도’ image

반작용 예상하기..작용하면 상대는 반작용 _ ‘반응 예견 후 언행하기도’ image

숟가락 얹기..반대급부 노리고 압박 가하고_'영업 전략' [1] image

타이밍 낚아채기..시기 골라 효과 극대화_'승부 갈라' image

지렛대 이용하기..간접적으로 문제 해결할 수 있는 수단_'이중 지렛대 활용도' image

‘연역과 귀납’ 전개하기..논리 기본_'다양한 응용' image

반문식 공감 구하기..‘맞잖나’, ‘하잖나’ 공감한 듯한 반어법_‘그리어’로 동의 image

띄워주기..돈 안들이고 호감 사고 이득 챙겨_‘일부러 빈말’ image

봐주기..특정 목적 위해 움직이는 논리-'유전무죄, 무전유죄' image

반전 가하기..반전의 반전 되풀이도_'관객 흡입' image

맞불 놓기..자신 지키고 보호하는 방법_'커지는 상대 억제' image

쉬운 표현 쓰기..메시지는 쉬워야 '장사 성공'_'이해력 높여 의사 관철' image

유머 던지기..순간 반대로 말하는 '기술'_'일상 윤활유' image

스스로 상처 내지 않기.. ‘작심삼일 금연에 끙끙 앓지 말아야’_목표 낮추고 편하게 image

논란 덮기..작은 논쟁은 큰 논쟁에 묻히기 마련_'상황 불리하면 큰 것 끄집어내' image

핑계 잘 대기..상대 수긍 가능하고 디테일하게 _ ‘화이트 라이’도 image